chatbot 2000: New Chatbot Dashboard

Privacy Policy
Last modified: Apr 10 , 2023

1. Introduction
Please read this Privacy Policy ("Privacy Policy") before using our Service, including the Website, Widget, and API (as defined below), collectively referred to as the "Service." This Privacy Policy governs the types of information and data we collect, as well as how we use and share this information. Your access to and use of the Service are conditioned upon your agreement to the Terms of Service, available at the following address: https://www.Chatbot2000.com/termsofservice ("Terms of Service"), which incorporates the terms outlined in the Privacy Policy below. The Service is operated by Chatbot2000.com ("Company"). We utilize your data to provide and enhance the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used herein have the same meanings as those in our Terms of Service.

2. Definitions
API refers to the Chatbot2000 application programming interface designed for integration with the User’s software.
Cookies are small files stored on your Device.
Device refers to a computer or mobile device.
Data Controller is a natural or legal person who, either solely or jointly with others, determines the purposes and manner of processing personal data. For the purposes of this Privacy Policy, we act as a Data Controller for your data.
Data Processors (or Service Providers) are natural or legal persons who process data on behalf of the Data Controller. We may engage various Service Providers to process your data more effectively.
Data Subject is any living individual who is the subject of Personal Data.
Personal Data includes data about a living individual that can identify them, either from the data itself or from other information in our possession or likely to come into our possession.
Service collectively refers to the Website, Widget, and/or the API (depending on the scope dedicated to a given User).
Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., page visit duration).
User is an individual using our Service, corresponding to the Data Subject who is the subject of Personal Data.
Website refers to the web pages located at Chatbot2000.com.
Widget refers to a Chatbot2000 widget that can be implemented on the User’s website.

3. The Data Controller
The controller of your Personal Data is: Chatbot2000.com.

4. Information Collection and Use
We collect various types of information for different purposes to provide and enhance our Service to you.

5. Types of Data Collected
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"), including:
Email address,
First name and last name,
Cookies and Usage Data.

Usage Data
We may also collect information that your browser sends whenever you visit our Service or access the Service via a Device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, pages visited on our Service, visit time and date, time spent on those pages, unique Device identifiers, and other diagnostic data. When accessing the Service with a Device, this Usage Data may encompass Device type, Device unique ID, Device IP address, operating system, Internet browser type, unique Device identifiers, and other diagnostic data.

Tracking Cookies Data
We employ cookies and similar tracking technologies to monitor activity on our Service and store certain information. Cookies are small data files containing an anonymous unique identifier. They are sent to your browser from a website and stored on your Device. Additionally, we use other tracking technologies like beacons, tags, and scripts to collect and track information, enhancing and analyzing our Service. You can instruct your browser to reject all cookies or indicate when a cookie is being sent. However, not accepting cookies may limit your use of some portions of our Service. Examples of Cookies we utilize include:
Session Cookies: Used to operate our Service,
Preference Cookies: Employed to remember your preferences and settings,
Security Cookies: Used for security purposes,
Advertising Cookies: Serve advertisements relevant to your interests.

6. Use of Data
Chatbot2000.com employs collected Personal Data for various purposes, including but not limited to:
Providing and maintaining our Service (Personal Data: email address, first name and last name, Cookies, and Usage Data; necessity for contract performance),
Notifying you about Service changes (Personal Data: email address, first name and last name, Cookies, and Usage Data; necessity for contract performance),
Enabling your participation in interactive Service features (Personal Data: email address, first name and last name, Cookies, and Usage Data; necessity for contract performance),
Offering customer support (Personal Data: email address, first name and last name, Cookies, and Usage Data; necessity for contract performance),
Gathering analysis or valuable information to enhance the Service (Personal Data: email address, first name and last name, Cookies, and Usage Data; legitimate interests of Data Controller),
Monitoring Service usage (Personal Data: email address, first name and last name, Cookies, and Usage Data; legitimate interests of Data Controller),
Detecting, preventing, and addressing technical issues (Personal Data: email address, first name and last name, Cookies, and Usage Data; legitimate interests of Data Controller),
Fulfilling other purposes you provide data for (Personal Data: email address, first name and last name, Cookies, and Usage Data; necessity for contract performance),
Carrying out contractual obligations and enforcing rights (Personal Data: email address, first name and last name, Cookies, and Usage Data; necessity for contract performance),
Providing notices about your account and/or subscription (Personal Data: email address, first name and last name, Cookies, and Usage Data; necessity for contract performance),
Supplying news, offers, and information about goods, services, and events (Personal Data: email address, first name and last name, Cookies, and Usage Data; with your consent),
Other purposes specified when you provide the information (Personal Data: email address, first name and last name, Cookies, and Usage Data; necessity for contract performance).

7. Retention of Data
We will retain your Personal Data only as long as necessary for the purposes stated in this Privacy Policy. We will use and store your Personal Data to the extent required to comply with legal obligations, resolve disputes, enforce legal agreements, and policies. Personal Data processed based on your consent will be stored until the relevant consent is withdrawn and until claims resulting from the Service expire. Additionally, we will retain Usage Data for internal analysis purposes. Usage Data is generally kept for a shorter duration, unless it strengthens security, enhances Service functionality, or is legally required to be retained for longer periods.

8. Transfer of Data
Your information, including Personal Data, may be transferred to and stored on computers outside your jurisdiction, where data protection laws may differ. If you're located outside the United States and provide information, note that we transfer and process data, including Personal Data, in the United States. The Company will take necessary steps to ensure data security and compliance with this Privacy Policy. Personal Data transfers to other countries will follow this Privacy Policy and applicable law. We use contractual protections for Personal Data transfers among jurisdictions (European Commission’s standard contractual clauses as referenced in Article 46(2)(c) of the GDPR).

9. Disclosure of Data
We may disclose the Personal Data you provide:
Under certain circumstances, as required by law or in response to valid requests by public authorities,
In the event of a merger, acquisition, or asset sale involving us or our subsidiaries,
To our subsidiaries, affiliates, employees,
To contractors, service providers, and other third parties supporting our business,
To fulfill the purpose for which you provided the data,
For including your company’s logo on our Website,
With your consent in other cases.
We do not sell or otherwise share your Personal Data, except as outlined in this Privacy Policy.

10. Security of Data
The security of your data is of paramount importance to us; however, it's important to note that no method of transmission over the Internet or electronic storage is 100% secure. We employ appropriate administrative, technical, and physical safeguards to protect the Personal Data you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. For instance, we maintain backup copies and restrict access to Personal Data to authorized personnel only.

11. Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you reside in the European Union (EU) or the European Economic Area (EEA), you possess specific data protection rights as stipulated by the GDPR. We strive to take reasonable steps to facilitate your ability to correct, amend, delete, or restrict the use of your Personal Data. These rights include:
The right to access your Personal Data by requesting to share and/or receive a copy of all your processed Personal Data;
The right to rectify inaccurate Personal Data by specifying the data that requires correction;
The right to request erasure of your Personal Data, subject to legal exceptions;
The right to request the restriction of processing of your Personal Data by indicating which data should be restricted;
The right to object to processing of your Personal Data based on specific grounds relating to your situation;
The right to withdraw your consent to process your Personal Data at any time, where consent is the legal basis for processing. However, withdrawal of consent does not affect processing based on other legal bases;
The right to lodge a complaint with a supervisory authority if you believe that our processing of your Personal Data violates the GDPR.
To exercise any of the above rights, please email us at support@Chatbot2000.com. Note that we may require identity verification before addressing such requests. Please be aware that certain essential data may be required to provide the Service.

12. Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)
CalOPPA is the pioneering state law requiring commercial websites and online services to display a privacy policy. This law extends beyond California to encompass any person or company operating websites that gather personally identifiable information from California consumers. These entities are mandated to have a conspicuous privacy policy on their website, detailing the information collected and shared, and to adhere to the policy.
We adhere to CalOPPA as follows:
Users can anonymously visit our site;
Our Privacy Policy link is labeled "Privacy" and is easily accessible on the specified page on our website's homepage;
Users will be notified of privacy policy changes on our Privacy Policy Page;
Users can modify their personal information by emailing us at support@Chatbot2000.com.
Our Approach to "Do Not Track" Signals:
We respect "Do Not Track" signals and do not track, deploy cookies, or engage in advertising activities when a Do Not Track browser mechanism is active. "Do Not Track" is a browser preference that informs websites of your preference not to be tracked. You can enable or disable this feature in your browser settings.

13. Service Providers
We may engage third-party companies and individuals as Service Providers to facilitate, provide, and analyze our Service. These Service Providers have access to your Personal Data only for performing these tasks on our behalf, and they are obligated not to disclose or use it for any other purpose.

14. Analytics
We may utilize third-party Service Providers to monitor and analyze the use of our Service. Specifically, we use Google Analytics, a web analytics service provided by Google. Google may collect data to track and monitor Service usage, sharing it with other Google services. This data might be used to tailor ads within Google's advertising network. For further details on Google's privacy practices, please refer to their Privacy Terms page: https://policies.google.com/privacy?hl=en. Additionally, review Google's data safeguarding policy: https://support.google.com/analytics/answer/6004245.

15. Payments
In instances where we offer paid products and/or services through our Service, we may use third-party payment processors for payment processing. Your payment card details are not stored or collected by us. These third-party payment processors adhere to PCI-DSS standards set by brands like Visa, Mastercard, American Express, and Discover. To learn more, review the Privacy Policy of Stripe Inc. at: https://stripe.com/us/privacy.

16. Links to Other Sites
Our Service may contain links to external sites not operated by us. Clicking on such third-party links redirects you to their respective sites. We recommend reviewing the Privacy Policy of every site you visit, as we have no control over the content, privacy policies, or practices of third-party sites or services.

17. Children's Privacy
Our Service is not intended for individuals under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from individuals under 16 years of age. If you are a parent or guardian aware that your child has provided us with Personal Data, please contact us. If we ascertain that we have collected Personal Data from children without parental consent, we will take steps to remove that information from our servers.

18. Changes to This Privacy Policy
We may periodically update our Privacy Policy. Changes will be communicated by posting the revised Privacy Policy on this page and updating the "effective date" at the top, unless legal requirements dictate otherwise. We recommend reviewing this Privacy Policy periodically for any changes. Revised Privacy Policy terms and practices take effect when posted on this page. By continuing to use our Service or providing Personal Data after an updated Privacy Policy is posted or a notification is given, you consent to the revised terms and practices.

19. Contact Us
For queries regarding this Privacy Policy, please reach out to us at support@Chatbot2000.com.

20. Privacy Policy Addendum
Addendum for Canada
Personal Data processed by our affiliates and third-party service providers in the U.S. and other foreign jurisdictions may be disclosed pursuant to lawful access requests by U.S. or foreign courts or authorities. We will not share your information with third parties for marketing purposes without your consent. To access, update, correct inaccuracies, or raise concerns about how we or our service providers treat your personal information, please contact us at the email provided in the "Contact Us" section.

Addendum to Privacy Policy for Mexico
For applicable Mexican privacy laws or regulations, the following provisions prevail and complement the Privacy Policy:
How We Use Information:
We may use your Personal Data for purposes listed in the "Use of Data" section of the Privacy Policy, including secondary purposes under Mexican law. Personal payment or financial information is not used or shared except for payment processing or with another legal basis. You may withdraw your consent for processing by contacting us. If you withdraw consent for primary purposes, we may be unable to provide the service but may continue processing as permitted by law.
Information Sharing:
As per the Privacy Policy, we may share your Personal Data. You can withdraw consent for sharing by contacting us. We share related data with Business Partners and third parties for warranty, troubleshooting, maintenance, or service enhancement.
Requests for Access, Correction, Cancellation, Objection, or Consent Withdrawal:
In addition to rights granted in the Privacy Policy, you may request cancellation, access, correction, or withdrawal of consent. We will respond within 20 business days, per law. A complete request includes your full name, contact address, and detailed description.

Addendum to Privacy Policy for Japan
We comply with Japanese laws and regulations, including the Act on the Protection of Personal Information. We primarily manage jointly-used Personal Data. We won't provide your data to third parties for marketing without consent.

Addendum to Privacy Policy for Republic of Korea
Consumer Personal Data is securely disposed of when consent is revoked, purposes are fulfilled, or legal retention expires. Data may be preserved if required by law. We won't share your data unlawfully. Company and affiliates handle Personal Data for services in the Republic of Korea.