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Terms of Service Last modified: Apr 10, 2023 1. Introduction These Terms of Service ("Terms", "Terms of Service") establish the rules governing the use of the Service and define the legal relationship between the entity utilizing the Service and the Company, chatbot2000.com ("Company"). The Company operates web pages located at chatbot2000.com ("Website") and provides the Service (as defined in Section 2 below). The Service is dedicated to assisting professional entities in conducting their business. By using the Website and/or the Service in any manner, including the Account registration process, the User or Guest declares that they have (i) read, understood, and accepted the provisions of the Terms and Privacy Policy, (ii) the legal capacity and age to enter into an agreement with the Company, and (iii) the authority to act on behalf of the represented entity, making their declarations effective. If the User does not agree to abide by the provisions of the Terms, they should refrain from using the Service. However, in such cases, the User can contact the Company via email at support@chatbot2000.com to explore potential solutions. 2. Definitions Unless otherwise indicated, capitalized terms have the following meanings: Account: An individualized panel that allows the User to access and utilize the Service and/or the Website. Agreement: A subscription agreement that may be entered into between the User and the Company, specifying the scope and price of using the Service. API: chatbot2000 application programming interface designed to integrate with the User's software. Company: chatbot2000.com. Content: Texts, images, and other materials published, presented, or shared on the Website or via the Service by the Guest or User. Device: Devices such as computers, phones, smartphones, tablets, or other electronic equipment capable of browsing web pages. Guest: An entity browsing the Website. Intellectual Property: Creations subject to the Company's exclusive rights, including designs, inventions, works, and other creative expressions. License: A non-exclusive right to personally use the API and/or the Widget. Link: A hyperlink pointing to an Other Website. Mobile Device: A portable device like a phone, smartphone, tablet, or other electronic equipment used to access the Website and/or the Service. Notification: Messages sent to the User as part of the Service. Other Websites: Websites other than the main Website. Password: An anonymized verification tool enabling access to the Account, consisting of at least 8 characters and possibly entered using a computer or Mobile Device keyboard. Privacy Policy: The document defining the Company's rules for processing personal data, available at: https://www.chatbot2000.com/privacy. Service: The collective term for the Website, Widget, and/or the API (as determined by the User's Agreement). Terms: These terms of service, accessible at: https://www.chatbot2000.com/termsofservice. User: An entity with an Account. Website: Web pages located at chatbot2000.com. Widget: A chatbot2000 widget that can be integrated into the User's website. All the above definitions maintain their meaning whether expressed in singular or plural forms. 3. General Rules Using the Service implies full acceptance of the Terms. The Terms apply exclusively to the relationship between the Company and the Guest or User. If the Service and/or the Website enable the provision of services by other entities, those services will be governed by separate regulations established by those entities. These entities will be solely responsible for executing such services, unless the Terms explicitly indicate otherwise. Every entity using the Service and/or the Website must adhere to its intended use as stipulated in the Terms. Use of the Website is allowed provided the Device meets the following minimum technical requirements: Has internet access. Supports any of the following internet browsers: (i) Google Chrome, (ii) Opera, (iii) Firefox, (iv) Safari, (v) Microsoft Edge. Uses an internet browser version no older than one year. Has JavaScript enabled. To use the API, the following minimum technical requirements must be met: Has internet access. Is equipped with software capable of sending HTTP requests. Using the Widget requires satisfying these minimum technical requirements: Has internet access. Supports any of the following internet browsers: (i) Google Chrome, (ii) Opera, (iii) Firefox, (iv) Safari, (v) Microsoft Edge. Uses an internet browser version no older than one year. Has JavaScript enabled. It is advisable to install antivirus software on both the Device and Mobile Device. 4. Account Account setup is facilitated through the Website and involves logging in or registering by providing a valid email and Password. When creating an Account, it's important to provide accurate, complete, and up-to-date information at all times. Inaccurate, incomplete, or outdated information may lead to the immediate termination of your account on the Website and Service. You are responsible for maintaining the confidentiality of your Account and Password, including restricting access to your Device, Mobile Device, and/or Account. You agree to take responsibility for any activities or actions that occur under your Account and/or Password, whether on our Website and Service or a third-party service. If you become aware of any security breaches or unauthorized use of your Account, you must promptly notify us. You may not use another person's or entity's name as your username unless you have appropriate authorization. Offensive, vulgar, or obscene usernames are not allowed. 5. Communications By creating an Account, you may opt to subscribe to newsletters, marketing materials, promotional content, and other information we send. 6. Contests, Sweepstakes and Promotions Any contests, sweepstakes, or promotions ("Promotions") available through the Service or Website may be governed by separate rules outlined in the Agreement, if applicable. If you participate in any Promotions, please review the specific rules along with our Privacy Policy. In case of any conflicts between Promotion rules and these Terms, the Promotion rules will prevail. 7. Subscriptions Certain parts of the Service are offered through subscription plans ("Subscriptions"). Billing occurs in advance on a recurring basis ("Billing Cycle"), either monthly or annually, depending on the chosen subscription plan. At the end of each Billing Cycle, your Subscription will automatically renew under the same terms unless you or the Company cancels it. You can cancel Subscription renewal via your Account or by contacting Company customer support at support@chatbot2000.com. Valid payment information, such as credit/debit card details or Apple Pay/Google Pay accounts, is required for processing subscription payments. You agree to provide accurate and complete billing details, including full name, email address, country, business's legal entity name, VAT tax number, and valid payment method information. By submitting this payment information, you authorize Company to charge Subscription fees to the provided payment instruments. If automatic billing fails, Company will issue an electronic invoice requiring manual payment before a specified deadline. We retain the right to refuse or cancel orders for reasons including service availability, pricing errors, or suspected fraud. Any additional fees, such as taxes, imposed by relevant authorities are your responsibility. 8. Fee Changes The Company may, at its sole discretion and at any time, modify Subscription fees for active Subscriptions. Changes to Subscription fees will take effect at the end of the ongoing Billing Cycle. The Company will provide reasonable prior notice of fee changes, allowing you to terminate your Subscription before the new fee becomes effective. Continued use of the Service after a fee change indicates your agreement to pay the revised Subscription fee. 9. Refunds Unless required by law, paid Subscription fees are non-refundable. 10. Content Our Service and Website enable you to post, link, store, share, and make available information, text, graphics, videos, and other material ("Content"). You are responsible for the legality, reliability, and appropriateness of Content you post on or through the Service, especially towards your customers. By posting Content on the Service or Website, you declare that you own the Content and have the right to grant us the rights and licenses outlined in these Terms. Furthermore, you declare that your Content's posting does not infringe upon privacy rights, publicity rights, copyrights, contract rights, or any other rights of any individual or entity. We reserve the right to terminate the Account of any User found infringing on copyrights. You retain all rights to the Content you submit, post, or display on the Service or Website, and you are responsible for safeguarding those rights. We assume no liability for Content posted by you or third parties on the Service. 11. Prohibited Uses You may use the Service or Website only for lawful purposes and in accordance with these Terms. You agree not to use the Service or Website: In any way that violates any applicable national or international laws or regulations. For the purpose of exploiting, harming, or attempting to exploit or harm minors by exposing them to inappropriate content or otherwise. To transmit or procure the sending of any advertising or promotional material, including "junk mail," "chain letters," "spam," or any other similar solicitations. To impersonate or attempt to impersonate Company, a Company employee, another User, or any other person or entity. In any way that infringes upon the rights of others, or is illegal, threatening, fraudulent, or harmful, or is in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity. To engage in conduct that restricts or inhibits anyone's use or enjoyment of the Service or Website, or that may harm or offend Company or Users of the Service or Website or expose them to liability. Additionally, you agree not to: Use the Service and Website in any manner that could disable, overburden, damage, or impair the Service or Website or interfere with any other party's use of the Service, including their ability to engage in real-time activities through the Service or Website. Use any robot, spider, or other automatic device, process, or means to access the Service or Website for any purpose, including monitoring or copying any material on the Service or Website. Use any manual process to monitor or copy any material on the Service or Website or for any other unauthorized purpose without our prior written consent. Use any device, software, or routine that interferes with the proper working of the Service or Website. Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service or Website, the server on which the Service or Website is stored, or any server, computer, or database connected to the Service or Website. Attack the Service or Website via a denial-of-service attack or a distributed denial-of-service attack. Take any action that may damage or falsify Company ratings. Otherwise attempt to interfere with the proper working of the Service or Website. 12. Analytics We may use third-party service providers to monitor and analyze the use of our Service and Website. Google Analytics Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google uses the data collected to monitor and analyze the use of our Service and Website. This data is shared with other Google services. Google may use the collected data to tailor and personalize ads on its own advertising network. For more information about Google's privacy practices, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en. We also encourage you to review Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245. 13. Intellectual Property The Service, Website, and their original content (excluding Content), features, and functionality are and will remain the exclusive property of the Company and its licensors. The Service and Website are protected by copyright, trademark, and other laws of the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company. By using the Service, Guests and Users do not acquire any rights to the Intellectual Property. Using the Intellectual Property for purposes other than those authorized by Article 23 of the Act of February 4, 1994, on Copyright and Related Rights is prohibited. Upon purchasing a Subscription, the User receives a License to use the Service in accordance with the Subscription. The License is limited, non-transferable, revocable, non-exclusive, and granted for the Subscription's duration. The User may not sublicense the License. The License is granted for the following forms of exploitation: Subscribing and installing the Service on the User's website and/or software. Using the Service to serve the User's customers. The User shall not modify, reverse engineer, decompile, disassemble, or attempt to derive the source code from the Service or the Website. The User is also not allowed to create or publish APIs or use the Service or Website in an automated manner (by machine or computer program). 14. Copyright Policy We respect the intellectual property rights of others. If you believe that Content posted with the use of the Service or on the Website infringes copyright or other intellectual property rights, please submit your claim via email to support@chatbot2000.com with the subject line: "Copyright Infringement." Include a detailed description of the alleged infringement as outlined below under "DMCA Notice and Procedure for Copyright Infringement Claims." Misrepresentation or bad-faith claims may result in accountability for damages. 15. DMCA Notice and Procedure for Copyright Infringement Claims To submit a notification pursuant to the Digital Millennium Copyright Act (DMCA), provide our Copyright Agent with the following information in writing (see 17 U.S.C. 512(c)(3) for further detail): An electronic or physical signature of the person authorized to act on behalf of the copyright owner. A description of the copyrighted work you claim has been infringed, including the URL (web page address) of the location where the copyrighted work exists or a copy of the copyrighted work. Identification of the URL or specific location on the Service where the allegedly infringing material is located. Your address, telephone number, and email address. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law. A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Contact our Copyright Agent via email at support@chatbot2000.com. 16. Error Reporting and Feedback The Company strives, to the best of its ability, to assist Guests and Users in resolving issues related to the Service's functionality and to enhance the quality of the Service based on feedback provided by these entities. You may provide us with information and feedback regarding errors, improvement suggestions, ideas, problems, complaints, and other matters related to our Service directly at support@chatbot2000.com ("Feedback"). You acknowledge and agree that: You shall not retain, acquire, or assert any intellectual property right or other right, title, or interest in the Feedback. Company may have development ideas similar to the Feedback. Feedback does not contain confidential or proprietary information from you or any third party. Company is not obligated to maintain confidentiality regarding the Feedback. If the transfer of ownership of the Feedback is not feasible due to applicable laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, sub-licensable, unlimited, and perpetual right to use (including copying, modifying, creating derivative works, publishing, distributing, and commercializing) the Feedback in any manner and for any purpose. 17. Links to Other Websites Our Service and/or Website may include links to Other Websites not owned or controlled by the Company. The Company is not responsible for the content, privacy policies, or practices of any Other Websites. We do not endorse the offerings of these entities/individuals or Other Websites. You acknowledge and agree that the Company shall not be held responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any Other Websites. We strongly advise you to read the Terms of Service and Privacy Policies of any Other Websites you visit. 18. Disclaimer of Warranty The Services are provided by the Company on an "as is" and "as available" basis. Company makes no representations or warranties of any kind, express or implied, regarding the operation of the Services or the information, content, or materials included therein. You agree that your use of the Services, their content, and any services or items obtained from us is at your sole risk. Neither Company nor any person associated with Company makes any warranty or representation regarding the completeness, security, reliability, quality, accuracy, or availability of the Services. Without limiting the foregoing, neither Company nor anyone associated with Company represents or warrants that the Services, their content, or any services or items obtained through the Services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the Services or the server making them available are free of viruses or other harmful components, or that the Services or any services or items obtained through the Services will meet your needs or expectations. Company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for a particular purpose. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law. 19. Limitation of Liability The Company is not liable for the consequences of complying with the content of tips, articles, or other publications on the Website or the Service, including content provided by the AI computer. You acknowledge that the AI computer providing content in the Service and/or the Website is not an expert and may be mistaken. Therefore, you cannot rely on its answers or advice, especially as a substitute for professional recommendations. The Company is not liable to the customers of the User for their use of the Service and the Content provided to the User's customers by the Service. The Company is not liable for the consequences of installing or sending malicious software, phishing, or other practices carried out by other entities on the Service. The Company is not liable for any interruptions in the operation of the Service. The Company is not liable for the consequences of force majeure events, including power outages, fires, atmospheric phenomena, wars, riots, strikes, and other similar events beyond the Company's control. EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, HOWEVER ARISING (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THESE TERMS AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF THE COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 20. The Guest’s/User’s Liability The Guest and/or User are fully liable for the consequences of authorized or unauthorized distribution of any content available on the Website or the Service, particularly regarding Intellectual Property. This liability includes releasing the Company from any claims related to such distribution. The User is solely responsible for any Content published, presented, sent, or otherwise provided during the use of the Service to the User's customers. 21. Service breaks The Company does not guarantee continuous accessibility to the Service or the Website. The Company reserves the right to introduce breaks in the operation of the Website or the Service, or in certain functionalities. If a break is planned, the Company will notify users at least three days before the intended break through relevant information on the Website or via email provided during Account setup. In case of unintended breaks, the Company will promptly inform users through the Website or email. Accepting the Regulations also implies acknowledging that the Services are not 100% reliable. 22. Personal Data Protection and Security The Company processes personal data with due diligence and ensures adequate technical and organizational security measures. Detailed information about personal data protection can be found in the Privacy Policy. The Company is not liable for personal data protection of the User's customers using the Service, or for personal data protection and privacy rules on Other Websites linked through Links. The Company is not liable for damages resulting from browsing Other Websites or posting personal data or other information on them. The Company recommends reviewing personal data protection and privacy rules on Other Websites before using them, especially before publishing personal data or other essential information. 23. Termination We may terminate or suspend your Account and ban access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms. If you wish to terminate your Account, you may simply discontinue using Service. All provisions of Terms which, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. 24. Governing Law These Terms shall be governed and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. These Terms constitute the entire agreement between us regarding our Service and replace any prior agreements. 25. Changes To Service We reserve the right to withdraw or amend our Service, or any service or material provided via Service, in our sole discretion without notice. We will not be liable if all or any part of the Service is unavailable at any time. From time to time, we may restrict access to parts of the Service or the entire Service to users, including registered users. 26. Amendments To Terms We may amend Terms at any time by posting the amended terms on this site. You're responsible for reviewing these Terms periodically. Your continued use of the Platform after revisions means you accept and agree to the changes. Check this page frequently to stay aware of changes. By using our Service after any revisions, you agree to the revised terms. If you disagree with the new terms, you are no longer authorized to use the Service. In case of discrepancies between these Terms and the Agreement, the Agreement's provisions apply, including amendments introduced in the Agreement. 27. Waiver And Severability No waiver by Company of any term or condition set forth in these Terms will be deemed a waiver of any other term or condition. Failure of Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If a provision of these Terms is held invalid or unenforceable for any reason, the remaining provisions will continue in full force and effect. 28. Acknowledgement BY USING OUR SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. 29. Contact Us To contact the Company, please send an email to: support@chatbot2000.com.